Last updated: October 18, 2026
At Nyorsoft, our services involve reserved time, scope-specific professional analysis, and project-specific preparation. For that reason, payments are generally non-refundable once work has started.
For fixed packages, payment is typically collected in advance. Once work has started, the fee is non-refundable.
Some services are sold as subscriptions that renew automatically: the annual and six-monthly plans of the External Vulnerability Assessment for FTC Safeguards Rule Programs, and the Quarterly Re-Check. You can cancel at any time by emailing info@nyorsoft.com; cancellation stops all future renewals and payments. A payment for the current period is refundable in full only if no assessment of that period has started. Once an assessment covered by the current payment has started, that payment is non-refundable, and any remaining assessment in the paid period will still be delivered.
For custom engagements, we may require full prepayment, an upfront deposit, or staged payments. Unless otherwise agreed in writing, deposits are non-refundable once project scheduling, scoping, or preparation has begun.
If a project is cancelled before work begins, any refund will be subject to the agreed terms stated in the quote, invoice, or proposal. We may retain a reasonable administrative fee or any stated non-refundable deposit.
If a project is delayed, cancelled, or cannot proceed because of:
we may treat the engagement as cancelled by the client and retain any applicable deposit or fees for work already performed.
If the project scope changes after acceptance, pricing and payment terms may also change. Any additional work outside the original scope may require a revised quote or additional invoice.
Any exception to this Refund Policy must be agreed in writing.
If you have questions about billing or refunds, contact us at info@nyorsoft.com.